All orders received will be shipped on the next business day where we have stock available. If your item is not available from stock, you will receive an email, no later than the working day after your order, confirming the estimated ship date. Once the item is shipped, you will receive an email telling you the goods have been shipped with track no. as well as website for tracking
Shipping Charges & Shipping Quotes
For the convenience of customer, Art Supplies Australia offers flat shipping rate for PAINTS, BRUSH SETS, and CRAFT MATERIALS anywhere in Australia:
$7.50 up to 500g
$11.70 up to 3kg
$15.00 up to 5kg
For CANVAS & CANVAS ROLL, CLAY and EASEL orders, Art Supplies Australia requires customers to contact them to request shipping charge quotes. Art Supplies Australia will then cost up your order's size and weight, and provide you with a cost effective shipping charge quote.
ArtSuppliesAustralia.com.au will replace any goods that arrive at their destination faulty or damaged. To return any item for any reason the customer must arrange for return postage. ArtSuppliesAustralia.com.au will refund the cost of normal post for any return where ArtSuppliesAustralia.com.au was at fault.
ArtSuppliesAustralia.com.au will issue a credit note for any undamaged item within 7 days of purchase as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to our warehouse at the customer's cost and risk. 10% re-stock fee will be charged. Please choose carefully.
In order to process your return of goods, please be sure to include the following information:
A staff member will be required to contact you to arrange a refund if our warehouse is unable to replace or exchange the goods returned. We can process the refund by either re-imbursing your credit card or sending a refund through PayPal.
For information on the most appropriate way to return items you can contact our staff via one of the following:
Email : firstname.lastname@example.org